In recent years digital transformation has been a priority for most business leaders. However, businesses have been predominantly obsessed with delighting their customers, which invariably means their transformational efforts were mainly focused on external stakeholders.
We are living in a world in continuous evolution, all companies need to drive their activity to new forms of technology, this is why Digital Transformation becomes a means of survival. We harness the power of change to create new and extraordinary value by putting the cloud at the core of your business. Our approach puts your business needs first, creating industry-specific solutions to get you moved to—and benefiting from—the cloud now.
Normal working has been completely transformed by COVID-19. Organizations everywhere have has to rapidly adjust to enable their employees to work remotely.
Cloud computing is not a new phenomenon. It was firmly established in the business world before the pandemic, with many businesses, have already started a cloud transformation journey. However. With a potentially, disturbed workforce expected to become a new normal.
Cloud computing refers to the process of Maintenance, Storage, Management, Processing, Analytics, and Security of data by exploiting a network of Internet-based servers. Data is not saved on physical devices, but in the cloud, this helps businesses to better manage the administration, streamline processes, improve productivity, optimize costs and enhance customer digital experience.
Types of Cloud Computing
- Software-as-a-Service (SaaS)
- Infrastructure-as-a-Service (IaaS)
- Platform-as-a-Service (PaaS)
Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data – and the edge – and interacting differently with their customers, partners, and employees. All of these changes are fundamental, interconnected, and require a catalyst to drive them – and that is Cloud.
Working from home is a function of information technology by default. However, providing computers, peripherals, and internet connectivity is only a starting point. The imperatives of a remote work model include digital tools that can empower employees to deliver their work efficiently and enable organizations to stay agile. A flexible and responsive workplace allows companies to keep pace with a dynamic and unpredictable external environment. And then there’s the perennial struggle between access to data and security. Cloud can accelerate the transformation required at the workplace with the following capabilities:
- Scalability and agility to meet employee needs
- Reimagining Employee experience
- Seamless Collaboration for higher productivity:
- The interplay of data and emerging technologies deliver actionable insights
- Finding the balance between security and access
Digitization has stepped in to bridge the gaps left by mandated shutdowns and social distancing measures. Without digital tools and technologies, we would have no way to work, shop, go to school, and more.
The economy is now mired in a downturn, which may outlast the current (and hopefully sole) wave of the pandemic. Some organizations may be inclined to retrench on their digital transformation plans, as part of a broader belt-tightening agenda. A good cost reduction program focuses on trimming the fat without cutting away the essential parts of the business that are necessary to sustain current levels of business performance. If we view an organization as a living organism, digital transformation powers the backbone, muscle, brain, and heart of the organization. Halting digital innovation efforts in crisis will significantly compromise overall business health.
A digital transformation strategy aims to create the capabilities of fully leveraging the possibilities and opportunities of new technologies and their impact faster, better, and in a more innovative way in the future. A digital transformation journey needs a staged approach with a clear roadmap, involving a variety of stakeholders, beyond silos and internal/external limitations. This roadmap takes into account that end goals will continue to move as digital transformation de facto is an ongoing journey, as is change and digital innovation.
At the moment, chatbots deal with queries clearly within their capabilities. A bot is at its most helpful when customers ask simple, common questions because the information required to respond has already been gathered. But, for more complex tasks, chatbots can determine the need for a human agent and pass on the customer’s query.
So, chatbots solve repetitive customer queries, freeing up service agents to handle more complex queries and provide better service to the customers. Therefore, chatbots help raise productivity for agents instead of replacing them.
Benefits of Chatbots:
- Chatbots work 24/7
- Chatbots help cut down on operational costs
- Chatbots offer progressive avenues for marketing and sales
- Chatbots can collect data and help you engage customers
- Chatbots improve the consistent evaluation and optimization
- Chatbots meet customer expectations and boosts brands
- Chatbots help you showcase new products and services
- Chatbots could change the nature of marketing
- Chatbots can work alongside humans
- Chatbots pleases your customers
Insight Internation provides the entire gamut of services that facilitates collaboration, mobility, and security. As an end-to-end service provider, Insight International offers Consulting, Collaborations Services, Services in the domain of Modern Workspaces and Workplace Operations. For more information, visit our website www.insightinc.co.uk or contact us at +44(0)-7587901161; +44(0)2074171712.