Insight International

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Identify & Access Management

EXECUTIVE SUMMARY

  • Employees to be given access to more than 6 Banking Systems with rights control
  • IT Members manually reviewing the request & providing the access
  • Clerical Job with huge time & effort wastage
  • Target to Reduce Human Dependency & focus on maintaining IT Operations for the bank

CHALLENGES

  • 30+ Requests everyday to provide access to Bank’s Core Systems
  • Bank’s IT Department wasting time & effort in this clerical job
  • Access Request based on paper which makes it more manual & eye ball comparison
  • Staff Retention a challenge due to competitive market opportunities
  • On boarding & Knowledge Transfer on multiple systems, processes takes 1-2 months
  • Unable to help the IT Team Members move up the value chain with clerical tasks like these

RPA SOLUTIONS

  • Robots manage the complete access provisioning to multiple systems
  • Paper Based Access form converted to online application, helping convert the data in digital format
  • Robot run 24/7, integrated with the online application tool’s database. Receive the requests from database & start provisioning the accesses in various systems
  • Any exceptions/errors captured separately & notified to the ITAdministrator

RESULTS, RETURN ON INVESTMENT AND FUTURE PLANS

  • Minimal Human Intervention until errors in the core systems or problem with application
  • Humans released from any data entry errors – Providing wrong access
  • Resource Replacement & Training Savings
  • Faster Provisioning, hence better response time to internal departments
  • Provides time to IT Members focus on the core IT Operations & utilize time for better initiatives